Support

Something not working, or a question about your subscription? Write to us and we'll get back to you.

Subscription

How do I cancel?

Subscriptions are managed by Apple. On your iPhone, open Settings → your name → Subscriptions → Chapel Bell and tap Cancel Subscription. In the app, Settings → Manage in the App Store takes you to the same place. If you cancel during the three free days, you are not charged.

I paid, but the app is still locked.

On the subscription screen, tap Restore. Make sure you are signed in with the same Apple Account you used to subscribe, and that you are online.

How do I get a refund?

Refunds are handled by Apple. Request one at reportaproblem.apple.com.

Reminders

My reminders don't arrive.

Check that notifications are allowed for Chapel Bell in Settings → Notifications → Chapel Bell. If you use a Focus, allow Chapel Bell's time-sensitive notifications there too.

Your data

Your schedule, streak and verses stay on your iPhone. To erase them, use Settings → Reset everything in the app, or delete the app. See the Privacy Policy for details.